TERMS and CONDITION

 

Impressive Travel Vietnam, belongs to Thaison Travel & Hotel Group – one of the leading reliable travel agents in Vietnam whose experience is outstanding and well known as the agent who bring the best service at the most reasonable price any tours in Vietnam

 

The Terms and Conditions in details as below:

 

Booking

Bookings can be made easily via email: info@impressivetravelvietnam.com. In urgent case, please call +84-988099093(Mr. Kenny Thai) - Managing Director. Your tour enquiry or any tour booking confirmation would be confirmed within 24h business working time

 

Deposit & Final Payment

A deposit in advance which is equal to 20% – 30% of the total tour cost is required at the time of booking. The full payment will able to set upon your arrival

 

Methods of Payment

We are now able to accept 3 main methods of  Payment

1/ Fast & safe Payment via Western Union Bank ( Bank fee is required )

Firstly: You go to the bank with Western Union’s logo on

Secondly: Fill -in form, including inform of sender & receiver such as: Name, ID, address… with exactly amount of transfer money, then you will be given 10 control numbers, and then you can provide them for us to get the money. You will be advised very carefully by bank staff. 

After 5 – 10 minutes, we can receive your transfer money via Western Union in Vietnam. It is very fast & safe

2/ Payment via Credit Card (3 % bank fee of the total amount will be charged)

We will send you the Payment from, then you should complete fill in it and leave your signature on, after that return it together with scan of your credit card in 2 faces and send them together with your whole group’s passport. This payment method is applied for Paying via Credit Card (Master or Visa only)

After receiving your payment deposit, we will send you the service confirmation in 24h business hour working time

 

3/ Payment via Paypal(Bank fee is required)

By this method, we will send you the Paypal link, with details information of the invoice for the tour sercices. The invoice can be setted for your deposit or full payment

Click on"Submit" and then do follow the instruction

 

Cancellation Refunds

We would deeply regret your decision to cancel your trip with us, however we realize that there are many valid reasons that this can happen.

In the event of cancellation we will refund any payment made to Impressive Travel Vietnam (less any cancellation fee that is applicable) within 14 days of our receipt of your written cancellation request. All cancellation must be informed in writing either by email or fax

The cancellation fee will be calculated as follows:

More than 45 days prior to trip departure. No charge, however 20% – 30% of the tour price for deposit is non-refundable.

1. Cancellation received more than 30 days before departure: 10 % of tour price, but may be applied for your next trip within 18 months.

2. Cancellation received from 16 to 28 days before departure: 10% of the tour price

3. Cancellation received from 8 to 15 days before departure: 60% of the tour price

4. Cancellation received from 7 to 0 days before arrival: 100% of the tour price

No-show travelers will be charged 100% of the tour price full cost of any tour if applicable.

After the trip has commenced, we are unable to refund any amount for unused services due to your early departure, late arrival, or missed days on tours

 

Travel Documentation

All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. Impressive Travel Vietnam accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation

 

Health Requirements

Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited. Travelers who want to take part in any adventure trip are required to provide a doctor’s certificate stating that the he/she is fit to travel and his/her blood pressure and heart condition are normal. This is a necessary requirement because of the possible effects that the very high altitude may have on certain people

 

Luggage Allowance

In accordance with regulations of the Vietnam Airlines, the free baggage allowance within Vietnamese 40kg for the business class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within Vietnam specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft

 

Travel Insurance

Impressive Travel Vietnam tour packages not include Insurance and all insurance are not part of our package or customize or excursion. We highly recommend that you purchase full coverage travel insurance from you country of origin

 

Complaints and Claims

Shall you feel unsatisfied with any service of Impressive Travel Vietnam has provided, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your trip.

In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Impressive Travel Vietnam will not be liable for any claims made later than 15 days after the completion of your tour

 

Communications

You can contact Impressive Travel Vietnam via the web booking form, contact us, email, fax, or phone.

Fast way, chat directly with our support team via Livesupport, by " Leave a message" 

If for any reason, you fail to receive any reply from Impressive Travel Vietnam in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact Impressive Travel Vietnam customer service center at info@impressivetravelvietnam.com or phone at (+84)988 099 093 immediately to ensure that we are able to reply your inquiry well

 

Service Voucher

Voucher will be issued by Impressive Travel Vietnam after the booked trip is confirmed and payment is completed. A service voucher will be sent by email/fax

 

Liability & Responsibility

Impressive Travel Vietnam shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Impressive Travel Vietnam control

Passengers are required to have full travel insurance covered. This includes trip cancellation, medical emergency evacuation, and other coverage. Airline schedule, train timetable and local conditions may affect accommodation and itineraries. Should this occur, Impressive Travel Vietnam will endeavor to substitute a suitable arrangement of similar value.